Find answers, report issues, or reach the team directly. Most questions are answered in the FAQ below — or just ask in the bot.
Set up the bot, verify your email, add your first product. Zero friction, 60 seconds.
4 articlesHow to add products, set targets, change prices, mute alerts, and understand check intervals.
6 articlesChange your email, manage active sessions, revoke devices, and delete your account.
3 articlesCan't find what you're looking for? Reach us directly — we're happy to help.
Send /help in the bot for a guided walkthrough. Type your question directly and the bot will route you to the right answer.
Open botFor account recovery or anything the bot can't handle. Include your Telegram username so we can look up your account quickly.
support@dropiio.comFound a bug or a store that isn't scraping correctly? Let us know and we'll prioritise a fix. The more detail you include, the faster we can investigate.
Report a bugOpen @dropio_price_bot on Telegram and send /start. Verify your email with the code the bot sends, then use /addproduct to paste a product URL and set a target price. The whole setup takes about 60 seconds.
First try sending /cancel to reset any stuck conversation state, then /start. If the bot still doesn't reply, Telegram may be experiencing delays — check Downdetector. If the issue persists after 10 minutes, email support@dropiio.com with your Telegram username.
A few common causes: (1) Notifications may be muted for that product — send /mute and re-enable it. (2) The price may have dropped but didn't quite reach your target. (3) The scraper may have hit an anti-bot wall on that check — it will retry on the next interval. If alerts are consistently missing, email us with the product URL and your Telegram username.
Send /changeprice in the bot. You'll see a list of your tracked products — select one and enter the new target. Targets must be below the current live price to prevent accidental triggers.
Send /changeemail in the bot. You'll be prompted to enter the new address and verify it with a 6-digit code. Your account and tracked products stay unchanged.
Email support@dropiio.com with the subject "Account deletion" from the email address on your account. We'll permanently delete all stored data (email, tracked URLs, price history) within 30 days and send confirmation.