Find answers, report issues, or reach the team directly. Most questions are answered in the FAQ below — or email us any time.
Download the app, create your account, add your first product. Zero friction, 60 seconds.
4 articlesHow to add products, set targets, change prices, mute alerts, and understand check intervals.
6 articlesChange your email, manage active sessions, revoke devices, and delete your account.
3 articlesCan't find what you're looking for? Reach us directly — we're happy to help.
Open Help in the app for a guided walkthrough and answers to the most common questions, right where you track your products.
Get the appFor account recovery or anything the app can't handle. Include the email address on your account so we can look you up quickly.
support@dropiio.comFound a bug or a store that isn't scraping correctly? Let us know and we'll prioritise a fix. The more detail you include, the faster we can investigate.
Report a bugDownload Dropiio on the App Store and open it. Create an account with your email and verify it with the 6-digit code we send, then tap Add product to paste a product URL and set a target price. The whole setup takes about 60 seconds.
First force-quit and reopen the app, and make sure you're on the latest version from the App Store. If it still won't load, check your internet connection and try again in a few minutes. If the issue persists, email support@dropiio.com with the email on your account and your iOS version.
A few common causes: (1) Notifications may be muted for that product — open it in the app and re-enable alerts. (2) iOS notification permission may be off — check Settings → Notifications → Dropiio. (3) The price may have dropped but didn't quite reach your target. (4) The scraper may have hit an anti-bot wall on that check — it will retry on the next interval. If alerts are consistently missing, email us with the product URL and the email on your account.
Open the product in the app and tap Change price, then enter the new target. Targets must be below the current live price to prevent accidental triggers.
Go to Settings → Account in the app and tap Change email. You'll enter the new address and verify it with a 6-digit code. Your account and tracked products stay unchanged.
Email support@dropiio.com with the subject "Account deletion" from the email address on your account. We'll permanently delete all stored data (email, tracked URLs, price history) within 30 days and send confirmation.